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Refund Policy

Summary

  • All payments are processed by Paddle.com, our Merchant of Record.
  • You may request a refund within 14 days of purchase.
  • Refund requests are handled exclusively by Paddle in accordance with their refund policy.
  • After 14 days, all transactions are final and non-refundable.
  • Cancellation of your subscription is possible at any time with effect from the end of the current billing period.

1. Payment Processing

All payments for Winkel Factuur services are processed by Paddle.com, which acts as our Merchant of Record. This means that Paddle is the entity responsible for processing your payment, handling sales tax/VAT, and managing refund requests.
When you make a purchase, your transaction is subject to Paddle's Buyer Terms and their refund policy.

2. Refund Policy

14-Day Refund Window
You may request a refund within 14 days of your purchase date. During this 14-day period, you may request a refund for any reason.
After the 14-day refund window has passed, all transactions are final and non-refundable.
Refund requests are evaluated and processed exclusively by Paddle.com in accordance with their standard refund policy.

3. How to Request a Refund

To request a refund within the 14-day window:
• Reply to your purchase receipt email from Paddle, OR
• Contact us at support@winkelfactuur.nl with your transaction details, OR
• Contact Paddle support directly
Once a refund is approved, it will be processed within 14 days and returned to your original payment method.

4. Subscription Cancellation

You can cancel your subscription at any time via:
• Your account settings in the dashboard
• Email to support@winkelfactuur.nl
Cancellation takes effect at the end of the current billing period. You retain access to the service until the end of the period you have already paid for.
No further charges will be made after cancellation takes effect.

5. Contact

For questions about refunds or cancellations:
Winkel Factuur
Email: support@winkelfactuur.nl
Website: https://winkelfactuur.nl
For payment-related inquiries, you may also contact Paddle directly via your purchase receipt.

Frequently asked questions

Can I get a refund?
Yes. You can request a refund within 14 days of your purchase date. Refund requests are processed by Paddle.com, our payment provider and Merchant of Record.
How do I request a refund?
Contact Paddle's support team directly via the receipt email you received, or reach out to us at support@winkelfactuur.nl and we will assist you with the refund process through Paddle.
What happens after the 14-day refund window?
After 14 days from your purchase date, all transactions are final and non-refundable. You can still cancel your subscription at any time to prevent future charges.
How long does a refund take to process?
Once approved, refunds are processed by Paddle within 14 days and returned to your original payment method.
Can I cancel my subscription?
Yes. You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and no further charges will be made.